This page outlines our delivery and payment policies for Jumuia Furniture Limited.

Delivery:

1. Delivery Areas:

We currently deliver to Countrywide.

For deliveries outside of these areas, please contact our customer service team at info@jumuiafurniturelimited.com or +254 791 111 666 to discuss delivery options and costs.

2. Delivery Times:

Estimated delivery times will be provided at the time of purchase.

Delivery times may vary depending on product availability, delivery location, and order volume.

We will make every effort to deliver your order within the estimated timeframe.

We will contact you to schedule a delivery time that is convenient for you.

3. Delivery Costs:

Delivery costs will be calculated and displayed at checkout, based on your delivery location and the size/weight of your order.

Free delivery on orders over KES 100,000 within Nairobi.

Delivery charges are subject to change without notice.

4. Delivery Process:

Please ensure that the delivery address provided is accurate and accessible.

Someone must be present at the delivery address to receive and sign for the delivery.

Our delivery personnel will deliver your furniture to the ground floor of your building. If you require delivery to a higher floor, please inform us when placing your order, and additional charges may apply.

Please inspect your furniture upon delivery and note any damage or discrepancies on the delivery slip before signing. Signing the delivery slip confirms that you have received the items in good condition.

5. Assembly:

Some furniture items may require assembly.

Assembly instructions are provided with the product.

Assembly services may be available for an additional fee. Please contact us for details.

Payments:

1. Accepted Payment Methods:

We accept the following payment methods:

M-Pesa

Credit Cards (Visa, Mastercard)

Debit Cards

Bank Transfers

Cash (for in-store purchases

2. Payment Processing:

Payments are processed securely through our system

For bank transfers, please allow 1 business days for the payment to be processed.

For M-Pesa payments, please use the provided paybill number and account number.

3. Payment Confirmation:

You will receive a payment confirmation via email or SMS after your payment has been processed successfully.

4. Pricing and Taxes:

All prices are in Kenyan Shillings (KES) and are inclusive of applicable taxes unless otherwise stated.

Prices are subject to change without notice.

5. Order Confirmation:

You will receive an order confirmation via email or SMS after your payment has been successfully processed. This confirmation will include your order details and delivery information.

6. Payment Security:

We take the security of your payment information seriously.

All online transactions are encrypted using ¹ secure socket layer (SSL) technology.