Frequently Asked Questions (FAQs) - Jumuia Furniture Limited
General Information:
Q: Where is Jumuia Furniture Limited located?
- A: We are located at Be Energy Petrol Station Along Outer Ring Rd, Next To National Cereals And Produce.
Q: What are your contact details?
- A: You can reach us via email at info@jumuiafurniturelimited.com or by phone at +254 791 111 666.
Q: Do you have a physical showroom?
- A: Yes, we have a physical location where you can view some of our furniture.
Q: What are your business hours?
- A: Please contact us directly for our current business hours, as they may vary.
Q: Do you offer custom-made furniture?
- A: Yes, we offer custom-made furniture. Please contact us to discuss your specific requirements.
Ordering and Payments:
Q: How do I place an order?
- A: You can place an order through our website, by phone, or in person at our showroom.
Q: What payment methods do you accept?
- A: We accept M-Pesa, credit cards (Visa, Mastercard), debit cards, bank transfers, and cash (for in-store purchases).
Q: Is it safe to pay online?
- A: Yes, all online transactions are encrypted using secure socket layer (SSL) technology.
Q: Can I pay in installments?
- A: Please contact us to discuss available installment options.
Q: How do I get a payment confirmation?
- A: You will receive a payment confirmation via email or SMS after your payment is processed.
Q: Can I cancel my order?
- A: Orders can be cancelled before they are shipped. Please contact us as soon as possible.
Q: What happens if an item is out of stock after I order?
- A: We will notify you and offer a suitable alternative or a full refund.
Q: Are your prices inclusive of taxes?
- A: Yes, all prices are inclusive of applicable taxes unless otherwise stated.
Q: Can I get an invoice for my purchase?
- A: Yes, we will provide you with an invoice for your purchase.
Delivery and Shipping:
Q: Where do you deliver?
- A: We deliver Countrywide in Kenya.
Q: How much does delivery cost?
- A: Delivery costs vary depending on your location and the size of your order. They will be calculated at checkout.
Q: How long does delivery take?
- A: Delivery times vary depending on product availability and your location. We will provide an estimated delivery time when you place your order.
Q: Can I track my delivery?
- A: We will provide you with tracking information if available.
Q: What happens if I am not home during delivery?
- A: We will contact you to reschedule delivery.
Q: Do you offer assembly services?
- A: Yes, assembly services may be available for an additional fee.
Q: What should I do if my furniture arrives damaged?
- A: Please inspect your furniture upon delivery and note any damage on the delivery slip. Contact us immediately with photos of the damage.
Q: Do you deliver to apartments or higher floors?
- A: We deliver to the ground floor. Delivery to higher floors may incur additional charges.
Q: Can I pick up my order myself?
- A: Yes, you can arrange for pickup from our physical location.
Returns and Refunds:
Q: What is your return policy?
- A: Please refer to our Refund & Returns Policy page for detailed information.
Q: How do I initiate a return?
- A: Contact our customer service team to initiate a return.
Q: How long do I have to return an item?
- A: Returns must be requested within [Number] days of receiving your order.
Q: Who pays for return shipping?
- A: You are responsible for return shipping costs unless the return is due to our error.
Q: What items are non-returnable?
- A: Custom-made items, damaged items, and items not in original packaging are non-returnable.
Q: How long does it take to process a refund?
- A: Refunds are processed within [Number] business days after we receive and inspect the returned item.
Q: How will I receive my refund?
- A: Refunds are issued to the original method of payment.
Q: What if I haven’t received my refund?
- A: Check your bank account, contact your bank, and then contact us if you still haven’t received it.
Q: Do you offer exchanges?
- A: We only exchange defective or damaged items.
Product Information and Warranty:
Q: Do you offer a warranty on your furniture?
- A: Yes, we offer a [Specify warranty period] warranty against manufacturing defects.
Q: What does the warranty cover?
- A: The warranty covers manufacturing defects, not damage from misuse or normal wear and tear.
Q: How do I make a warranty claim?
- A: Contact our customer service team with proof of purchase.
Q: Are your furniture items assembled?
- A: Some items require assembly. Assembly instructions are provided.
Q: Can I get spare parts for my furniture?
- A: Please contact us to inquire about spare parts availability.
Q: How do I care for my furniture?
- A: Care instructions may vary by product. Please refer to any provided care guides or contact us.
Q: Are your furniture materials eco-friendly?
- A: We strive to use sustainable materials. Please contact us for specific product information.
Q: Do you offer interior design consultations?
- A: Please contact us to discuss available design consultation services.
Website and Account:
Q: Do I need to create an account to place an order?
- A: No, you can place an order as a guest.
Q: How do I create an account?
- A: Click on the “Create Account” link on our website.
Q: How do I reset my password?
- A: Click on the “Forgot Password” link on the login page.
Q: Is my personal information secure?
- A: Yes, we take the security of your personal information seriously.
Q: How do I subscribe to your newsletter?
- A: Enter your email address in the newsletter subscription box on our website.
Q: How do I unsubscribe from your newsletter?
- A: Click on the unsubscribe link in any of our newsletter emails.
Q: Can I leave a product review?
- A: Yes, you can leave a product review on our website.
Q: How do I find specific products on your website?
- A: Use the search bar or browse through our product categories.
Q: Do you offer discounts or promotions?
- A: Yes, we offer various discounts and promotions. Subscribe to our newsletter or follow us on social media for updates.
Q: How can I provide feedback about my shopping experience?
- A: You can contact us via email or phone, or leave a review on our website.