Return & Refund Policy

At Jumuia Furniture Limited, we are committed to customer satisfaction and quality service. Please review the Return and Refund Policy below carefully before making a purchase.

1. Reporting Faults or Damage

Customers MUST inspect items upon delivery or collection.
If you notice any damage or fault, you must report it to the store within 24 hours of delivery.
Where necessary, we will arrange inspection by a technician. If the issue can be repaired, we will provide repairs. If repairs are not possible:

• The item may be replaced (subject to stock availability), or
• A credit voucher of similar value may be issued

This policy does not apply to damage caused by misuse, neglect, accidental damage, or improper handling after delivery.

2. Change of Mind

Refunds are generally not issued for change-of-mind purchases.
Exchanges or refunds may only be considered where goods are:
Faulty and cannot be repaired or replaced

• Wrongly described
• Significantly different from the sample shown
• Not fit for their intended purpose

 

3. Custom-Made Orders

Custom-made items are produced based on the customer’s confirmed specifications and approval (including size, fabric, colour, design, and finishing).

For this reason, custom-made orders are not eligible for cancellations, returns, or refunds once production has commenced, as they are tailored to individual preferences and cannot be resold as standard stock items.

However, if a custom-made item is delivered with a verified manufacturing defect, Jumuia Furniture Limited will inspect the product and, where applicable, arrange repair, adjustment, or replacement in line with our after-sales support policy.

4. Mattress Purchases

Customers must confirm mattress dimensions (length, width, and height) before purchase.
Cancellations for special order mattresses cannot be accepted.

5. Sofa Size & Access Responsibility

Sofa dimensions are displayed in-store. Customers must confirm that sofas can fit through doors, corridors, and lifts before purchase.
We do not accept sofa returns due to access limitations after purchase.

6. Order Cancellations

Cancellations must be communicated to the store of purchase at least three (3) working days before the scheduled delivery date.
Approved cancellations are subject to:
a 10% deduction from the deposit amount
delivery charges being non-refundable if delivery was attempted