Thank you for shopping at Jumuia Furniture Limited. We strive to provide you with high-quality furniture and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns:

• Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.  
     
  • It must also be in the original packaging.
  • Returns must be requested within 7 days of receiving your order.  
     
  • Certain items are exempt from being returned, such as custom-made or personalized furniture.

• Return Process:

  • To initiate a return, please contact our customer service team at info@jumuiafurniturelimited.com or +254 791 111 666 with your order number and reason for return.
  • We will provide you with instructions on how to return your item.
  • You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  
     

• Non-Returnable Items:

  • Custom-made or personalized furniture.
  • Items damaged through customer misuse.
  • Items not in their original packaging.
  • Items that have been assembled.

2. Refunds:

• Approved Refunds:

  • If your return is approved, we will process a refund to your original method of payment within 14 business days.
  • Please note that processing times may vary depending on your payment provider.

• Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.  
     
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@jumuiafurniturelimited.com.  
     

3. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at info@jumuiafurniturelimited.com or +254 791 111 666.  
   

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage.
• We will arrange for a replacement or a full refund, including return shipping costs.  
   

   

5. Cancellation Policy:

• Orders can be cancelled before they are shipped.
• To cancel an order, please contact our customer service team as soon as possible.
• Once an order has been shipped, it cannot be cancelled.  
   

6. Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.  
   
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  
   

7. Contact Us:

• If you have any questions about our Refund & Returns Policy, please contact us at:
  • Email: info@jumuiafurniturelimited.com
  • Mobile: +254 791 111 666
  • Located: Be Energy Petrol Station Along Outer Ring Rd, Next To National Cereals And Produce

Important Notes:

• This policy is subject to change without notice.
• Please retain your proof of purchase for all returns and refunds.
• Please inspect all deliveries before signing the delivery slip. Signing the delivery slip confirms you have received the items in good condition.